The Problem
Helix operates a network of digital health clinics. Their coordination team was managing appointment scheduling, sending reminders, chasing no-shows, and following up post-appointment all manually. With hundreds of patients moving through the system each week, coordination had become a full-time job for three people who were supposed to be doing something else.
What We Built
We built an end-to-end patient coordination system. Appointment requests trigger automatic scheduling based on availability. Reminders go out at 48 hours and 2 hours before each appointment. No-shows receive an automated rescheduling flow. Post-appointment follow-ups are sent on a set schedule with the right content for each appointment type. An AI chatbot handles common patient questions around the clock so the team only handles exceptions.
The Result
The coordination team went from three people to one, with the remaining person only handling edge cases. Patient no-show rates dropped by 40 percent. Follow-up compliance increased. The clinical team stopped being interrupted by coordination tasks and started spending that time with patients.